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SPD Troubleshooting Guide -9- 10/25/00
7) I put one processor in my system, but it doesn’t boot
Check the following:
• Is the processor a 100MHz system bus or 133MHz system bus processor? The SKA4 server board only
supports Intel® Pentium® III Xeon™ processors designed for the 100MHz system bus.
• Is the processor in the primary processor slot? Refer to the configuration label or the Technical Product
Specification for details on which slot is the primary.
• Do each additional processor slots contain a terminator card? The Pentium III processor architecture requires
termination of the non-populated processor slots. Without proper termination, the signals do not maintain their
electrical integrity & may cause errors. Some server products prevent boot up if they do not detect a
terminator card.
• Are the processor and terminator cards firmly seated? The retention mechanism is designed to hold the
processor and term cards firmly in place. Ensure that the processor and termination cards have “snapped”
into the retention mechanism.
• Does the system beep? Refer to Issue 2.
If you are still having no-boot issues, please fill out the included customer support form and call your customer
support representative. Have the following information ready:
• Does the system beep? What beep code is it giving?
• Does the system show video?
• What memory is the system using? Is it on the tested memory list? Contact your customer service
representative for the latest tested memory list.
• What error does the system give if any?
• What add-in adapters does your system have? (manufacturer and model number)
• Processor speed and type.
• Chassis and power supply (or supplies) manufacturer and model number.