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INSTALLATION OVERVIEW
WARRANTY
MAINTENANCE OPERATION
Our Commitment
VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have manufactured your UV
purification system to the highest quality standards and value you as our customer. Should you need any support, or have questions about your
system, please contact our Technical Support team at 1.800.265.7246 or technicalsupport@viqua.com and we will be happy to assist you.
We sincerely hope you enjoy the benefits of clean, safe drinking water after the installation of your UVMAX
®
purification system.
How to Make a Warranty Claim
NOTE: To maximise the disinfection performance and reliability of your UVMAX
®
product, the system must be properly sized, installed and
maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found in your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are required, the process will be handled by your dealer. If you are unsure
whether an equipment problem or failure is covered by warranty, contact our Technical Support team at 1.800.265.7246 or e-mail technicalsupport@
viqua.com . Our fully trained technicians will help you troubleshoot the problem and identify a solution. Please have available the model number
(system type), the date of purchase, the name of the dealer from whom you purchased your UVMAX
®
product (“the source dealer”), as well as a
description of the problem you are experiencing.
To establish proof of purchase when making a warranty claim, you will either need your original invoice, or have previously completed and returned
your product registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the following UVMAX
®
products: Models PUV-Basic, PUV-8 and PUV-16. Warranty coverage is subject to the
conditions and limitations outlined under the heading “General Conditions and Limitations” below.
Ten-Year Limited Warranty for UV Chamber
VIQUA warrants the UV chamber on the UVMAX
®
product to be free from defects in material and workmanship for a period of ten (10) years from
the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective UVMAX
®
UV chamber. Please return the defective
part to your dealer who will process your claim.
Three-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (power supply) and hardware components to be free from defects in material and workmanship for a period of three
(3) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Please
return the defective part to your dealer who will process your claim.
One-Year Limited Warranty for Lamps, Sleeves and UV Sensors
VIQUA warrants lamps, sleeves and UV sensors to be free from defects in material and workmanship for a period of one (1) year from the date of
purchase. During this time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty. Your dealer will process your
claim and advise whether the defective item needs to be returned for failure analysis.
IMPORTANT NOTE: Use only genuine UVMAX
®
replacement lamps and sleeves in your system. Failure to do so may seriously compromise
disinfection performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections
that do not materially impair the operation of the product. The warranties do not cover products that are not installed as outlined in the applicable
Owner's Manual.
Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items.
The limited warranties described above are the only warranties applicable to the UVMAX
®
products listed in the "Specific Warranty Coverage"
section. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the
claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether
written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these
products.
VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. VIQUA shall
not in any event be liable for special, incidental, indirect or consequential damages. VIQUA's liability shall, in all instances, be limited to repair or
replacement of the defective product or part and this liability will terminate upon expiration of the applicable warranty period.
WARRANTY
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