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24 Xantrex PROwatt™ SW International Sine Wave Inverter Owner’s Guide
Warranty and Return Information
Direct returns may be performed according to the Xantrex Return
Material Authorization Policy described in your product manual.
For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to
see if your product can be repaired at one of these facilities.
What proof of purchase is required? In any warranty claim,
dated proof of purchase must accompany the product and the
product must not have been disassembled or modified without prior
written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the
product at point of sale to the end user; or
• The dated dealer invoice or purchase receipt showing
original equipment manufacturer (OEM) status; or
• The dated invoice or purchase receipt showing the product
exchanged under warranty.
What does this warranty not cover? Claims are limited to repair
and replacement, or if in Xantrex's discretion that is not possible,
reimbursement up to the purchase price paid for the product.
Xantrex will be liable to you only for direct damages suffered by
you and only up to a maximum amount equal to the purchase price
of the product.
This Limited Warranty does not warrant uninterrupted or error-free
operation of the product or cover normal wear and tear of the
product or costs related to the removal, installation, or
troubleshooting of the customer's electrical systems. This warranty
does not apply to and Xantrex will not be responsible for any defect
in or damage to:
a) the product if it has been misused, neglected, improperly
installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an
unsuitable environment;
b) the product if it has been subjected to fire, water, generalized
corrosion, biological infestations, or input voltage that creates
operating conditions beyond the maximum or minimum limits
listed in the Xantrex product specifications including but not
limited to high input voltage from generators and lightning
strikes;
c) the product if repairs have been done to it other than by Xantrex
or its authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product
expressly warranted by another manufacturer;
e) component parts or monitoring systems supplied by you or
purchased by Xantrex at your direction for incorporation into
the product;
f) the product if its original identification (trade-mark, serial
number) markings have been defaced, altered, or removed;
g) the product if it is located outside of the country where it was
purchased; and
h) any consequential losses that are attributable to the product
losing power whether by product malfunction, installation error
or misuse.
PROWatt SW Inverter International.book Page 24 Tuesday, June 30, 2009 9:58 AM