Filter
Top Products
26 Xantrex PROwatt™ SW International Sine Wave Inverter Owner’s Guide
Warranty and Return Information
Return Procedure
Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped fully
insured in the original packaging or equivalent. This warranty will
not apply where the product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc.
clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office
boxes are not acceptable.
• A contact telephone number where you can be reached
during work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or
Canada In addition to the above, you MUST include return freight
funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC) A Xantrex return material authorization (RMA)
number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility and that the
ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was
damaged by misuse or incorrect installation, if other conditions of
the warranty have not been met, or if no dated proof of purchase is
available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA)
number and follow the other steps outlined in "Return Procedure"
on page 26.
Payment options such as credit card or money order will be
explained by the Customer Service Representative. In cases where
the minimum flat fee does not apply, as with incomplete units or
units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your
unit has been received.
PROWatt SW Inverter International.book Page 26 Tuesday, June 30, 2009 9:58 AM