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2402 and 5402 User Guide Page 7
IP Office 4.0 15-601057 Issue 4a (11th December 2006)
Basic Call Handling Features
Answering a Call
When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the
associated call appearance display. The following describes how to use your handset to answer calls.
To answer an incoming call:
Do one of the following:
• If you are not active on another call, answer the call by lifting your handset.
You can also press
SPEAKER to listen to the incoming call. However, you must use the
handset to speak to the caller. The phone does not have a built-in microphone.
• If you are active on a call already, place the active call on HOLD and then answer the
incoming call (see Hold).
To answer a call at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
• *30, to answer a call ringing anywhere.
• *31, to answer a call within your group.
• *32*201#, to answer the call for a particular extension, in this example 201.
The default ringing cadences are:
• Internal calls - single ring cadence.
• External calls - double ring cadence.
These can be changed by your system administrator.
Note
• If your phone rings for longer than a specified period (15 seconds in default), any re-direction
feature that you have activated (such as voicemail or call forwarding) will come into effect.
Making a Call
There are several options for making a phone call, depending on what how you want to use the phone.
To make a call using the handset:
1. Pick up the handset.
2. Dial the phone number of the person you want to contact, including any dial out codes.
To make a call using the speaker:
1. Press
SPEAKER.
2. Dial the phone number of the person you want to contact, including any dial out codes.
See Speaker for more information.
Note
• If you hear a busy tone while dialing, then the call may be barred. Your system administrator can
bar certain calls, such as those to premium rate numbers and international calls.