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Basic Call Handling Features
2402 and 5402 User Guide Page 9
IP Office 4.0 15-601057 Issue 4a (11th December 2006)
Mute
With a call in progress, you can stop the other party from hearing you.
To switch off your handset microphone:
1. Press
MUTE. The lamp beside Mute is lit.
2. To switch off, press
MUTE again. The lamp beside Mute is unlit.
Hold
You can put a call on hold to gather information, or to answer a second call. If a second call arrives you
will here a short ring and the flashing
symbol will appear next to the Call Appearance key.
To put an existing call on hold:
1. Press
HOLD. The symbol changes to ; showing that the line is on hold.
2. To answer the second call, press the Call Appearance button with
against it. The symbol
changes to
; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with
against it.
Notes
• After hold timeout (defined by your system administrator), you are reminded that you have a call
on hold The phone will give a short ring and
symbol is displayed for a short period.
• If the system feature AutoHold is on (consult your system administrator) then you can hold an
active call (
) by pressing the second call’s ( ). If AutoHold is off, then pressing the second call’s
(
) will drop the first call.
• To transfer a held call, see Transfer.