Filter
Top Products
9-16 User’s Manual
Troubleshooting
Fingerprint Sensor
PC/Express Card
Refer also to Chapter 8, Optional Devices.
Problem Procedure
Reading of the
fingerprint was not
successful.
Please try again using the correct posture. Refer
to Using the FingerPrint Reader (depends on
model purchased) in Chapter 4, Operating
Basics.
Try the recognition process again using another
enrolled finger.
The fingerprint cannot
be read due to injuries
to the finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please log-on by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Power on
Security or Single Sign
On feature cannot be
enabled.
Please use TOSHIBA Password Utility to register
the User Password if it was not registered.
Fingerprint Power on
Security does not work
1. Make sure you have enroll finger in windows
account.
2. Set the User Password by using TOSHIBA
Password Utility and restart the system.
3. Make sure place a checkmark in Replace the
power-on and hard drive passwords with
the fingerprint reader on the Protector Suite
QL setting.
Problem Procedure
PC/Express Card error
occurs
Reseat the PC/Express Card to make sure it is
firmly connected.
Make sure the connection between the external
device and the card is firm.
Check the card’s documentation.
If problems persist, contact your dealer.