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20 XPower Inverter 1000 Owner’s Guide
Warranty and Return Information
Warranty
What does this warranty cover and how long does it last? This Limited
Warranty is provided by Xantrex Technology Inc. (“Xantrex”) and covers
defects in workmanship and materials in your XPower Inverter 1000. This
warranty period lasts for 24 months from the date of purchase at the point of
sale to you, the original end user customer, unless otherwise agreed in
writing (the “Warranty Period”). You will be required to demonstrate proof
of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the
unexpired portion of the Warranty Period. Subsequent owners also require
original proof of purchase as described in “What proof of purchase is
required?”
What will Xantrex do? During the Warranty Period Xantrex will, at its
option, repair the product (if economically feasible) or replace the defective
product free of charge, provided that you notify Xantrex of the product
defect within the Warranty Period, and provided that Xantrex through
inspection establishes the existence of such a defect and that it is covered by
this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in
performing warranty repair and building replacement products. Xantrex
reserves the right to use parts or products of original or improved design in
the repair or replacement. If Xantrex repairs or replaces a product, its
warranty continues for the remaining portion of the original Warranty
Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and
return shipment to the customer via a Xantrex-selected non-expedited
surface freight within the contiguous United States and Canada. Alaska,
Hawaii and outside of the United States and Canada are excluded. Contact
Xantrex Customer Service for details on freight policy for return shipments
from excluded areas.
How do you get service? If your product requires troubleshooting or
warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex
directly at:
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one
of these facilities.
Telephone: 1 800 670 0707 (toll free North America)
1 408 987 6030 (direct)
Fax: 1 800 994 7828 (toll free North America)
Email: customerservice@xantrex.com
Website: www.xantrex.com