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975-0557-01-01 23
Warranty and Return Information
Return Material Authorization Policy
For those products that are not being repaired in the field and are being
returned to Xantrex, before returning a product directly to Xantrex you
must obtain a Return Material Authorization (RMA) number and the
correct factory “Ship To” address. Products must also be shipped prepaid.
Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the
outside of the shipping box, if they are shipped collect, or if they are
shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction
manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details on page 24.
Return Procedure
Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in the
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly
marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes
are not acceptable.
• A contact telephone number where you can be reached during
work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer
service representative.
If you are returning a product from outside of the USA or Canada In
addition to the above, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center
(ASC) A Xantrex return material authorization (RMA) number is not
required. However, you must contact the ASC prior to returning the product
or presenting the unit to verify any return procedures that may apply to that
particular facility and that the ASC repairs this particular Xantrex product.