Filter
Top Products
975-0557-01-01 21
Warranty and Return Information
What proof of purchase is required? In any warranty claim, dated proof
of purchase must accompany the product and the product must not have
been disassembled or modified without prior written authorization by
Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the
product at point of sale to the end user; or
• The dated dealer invoice or purchase receipt showing original
equipment manufacturer (OEM) status; or
• The dated invoice or purchase receipt showing the product
exchanged under warranty.
What does this warranty not cover? Claims are limited to repair and
replacement, or if in Xantrex's discretion that is not possible,
reimbursement up to the purchase price paid for the product. Xantrex will
be liable to you only for direct damages suffered by you and only up to a
maximum amount equal to the purchase price of the product.
This Limited Warranty does not warrant uninterrupted or error-free
operation of the product or cover normal wear and tear of the product or
costs related to the removal, installation, or troubleshooting of the
customer's electrical systems. This warranty does not apply to and Xantrex
will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed,
physically damaged or altered, either internally or externally, or
damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized
corrosion, biological infestations, or input voltage that creates
operating conditions beyond the maximum or minimum limits listed in
the Xantrex product specifications including but not limited to high
input voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by Xantrex or its
authorized service centers (hereafter “ASCs”);
d) the product if it is used as a component part of a product expressly
warranted by another manufacturer;
e) component parts or monitoring systems supplied by you or purchased
by Xantrex at your direction for incorporation into the product;
f) the product if its original identification (trade-mark, serial number)
markings have been defaced, altered, or removed;
g) the product if it is located outside of the country where it was
purchased; and
h) any consequential losses that are attributable to the product losing
power whether by product malfunction, installation error or misuse.