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Return Material Authorization Policy
445-0167-01-01 WA–3
Please note that the RS400 Sine Wave Inverter is not intended for use as an uninterruptible power supply and
Xantrex makes no warranty or representation in connection with any use of the product for such purposes.
Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA)
number and the correct factory "Ship To" address. Products must also be shipped prepaid. Product shipments
will be refused and returned at your expense if they are unauthorized, returned without an RMA number
clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to the
wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be
prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details in on page WA–4.
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure that your
product is shipped fully insured in the original packaging or equivalent. This warranty will not apply
where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above, you
MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to returning
the product or presenting the unit to verify any return procedures that may apply to that particular facility.
Out of Warranty Service
If the warranty period for your RS400 Sine Wave Inverter has expired, if the unit was damaged by misuse or
incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is
available, your inverter may be serviced or replaced for a flat fee.
To return your RS400 Sine Wave Inverter
for out of warranty service, contact Xantrex Customer Service for a
Return Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on
page WA–3.