2. Collect the following information:
• The model number of your server (for example rx2620).
• The product number of your server. This can be found on the identification label, which
is found on the pull-out label at the front of the server.
• The serial number of your server. This can be found on the identification label.
3. Be familiar with your server configuration.
• Are you using the LAN, RS-232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they
installed?
• What accessories are installed?
4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the server?
• Which operating system and version is in use?
Online Support
To contact HP Customer Support online, refer to the Worldwide Limited Warranty and Technical
SupportGuide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter the server
model number (rx2620) and search the field.
The following information is available on this website:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation
Phone Support
To contact HP customer support by phone, locate the HP IT Resource Center (ITRC) near you,
at:http://www.itrc.hp.com. Local phone numbers are listed in your native language for help.
Where to Get Help 115
