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6. Important information
6.9 Warranty statement
Barco H C G eneral Warranty Terms and Conditions
Applicable from Jan 1st 2008
Article 1 : P roduct warranty
Barco nv, Medical Imaging Division warrants that the equipment will be free of defects in workmanship or
material for the warranty period or the specific period of a warranty extension program.
Hardware: Barco warrants that upon delivery hereunder the Products shall (i) c onform to its specifications
in effect at the date of delivery and (ii) be free from defects in material and workmanship (the "Warranties").
Software: Barco warrants that software written by Barco shall perform substantially in accordance with
the specifications in effect at the date of delivery. Software is inherently s usceptible to bugs and errors.
Barco makes no warranties with respect to the software which is provided to Customer on an "as-is" basis
and does not warrant uninterrupted or error-free operation of the Products.
Unless otherwise indicated in Barco’s Product manual or in the agreement between Barco and Customer,
the Warranty Period shall be
(a) Hardware: 12 months commencing on the Barco date of invoice.
(b) Software: 3 months commencing on the Barco date of invoice.
Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or workman-
ship under this warranty shall be accomplished in our works according to the terms and conditions as set
forth hereafter:
1.1 Any claim under the Warranties must be notified to Barco in writing within 8 days from the date the
defect or failure has been discovered o r noticed the first time. The C ustomer, upon the occurrence of any
equipment failure, shall contact Barco nv, HC customer support centre (or an authorised service centre)
by telephone, fax or e-mail and shall provide the applicable customer support person with a complete
description of the problem being encountered, including the model and serial number of the equipment in
which the problem has arisen.
1.2 The customer support person shall diagnose the problem experienced by the Customer and shall
advise the Customer on how to proceed. Customer support may ask to return the faulty equipment or
faulty subassemblies to the Barco nv, or a HC customer support centre (or an authorised service centre)
for repair activities. In no event shall Customer return a defective Product or part thereof to Barco without
Barco’s prior written approval.
In the event the return to Barco of the defective Product is authorized by Barco, Barco shall issue to
Customer an RMA (Return Material Authorization).
The Customer shall apply for an RMA number to the closest Barco nv, HC Customer support centre (or
an authorised service centre) as listed at www.barcomedical.com, unless otherwise indicated.
The one-way cost of packing, transport and insurance related to shipping the alleged defective Product
or part to Barco for repair or replacement shall be borne by Customer. The one-way cost of packing,
transport and insurance related to shipping of the repaired or replacement Product or part to Customer
shall be borne by Barco.
1.3 The Customer shall return, freight prepaid, the defective equipment or subassemblies in its original
packaging with the assigned RMA number fo
r repair to the Barco nv, HC Customer support centre (or an
authorised service centre).
1.4 Replacement parts used shall be new or equivalent to new parts for the revision level of the equipment.
A replacement LCD panel will be new or similar run time. The warranty period for the replacement parts will
expire at the same moment as the original warranty period of the equipment. All parts replaced hereunder
and returned to Barco nv, HC (or an authorised service centre) shall become t he property of Barco nv, HC
(or the authorised service centre).
1.5 The repaired equipment shall be returned to the Customer, by regular freight, at Barco nv, HC’s charge.
1.6 Barco nv, HC will replace a product that fails within 90 days after shipment from Barco with a new one,
ensuring color matching in the event of a diagnostic multi head display configuration.
(451920610993)K5903021 MDSC-2226 01/03/2013
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