Filter
Top Products
DANIEL MEASUREMENT AND CONTROL, INC. RETURN
POLICY FOR WARRANTY AND NON-WARRANTY
MATERIAL
Use the following procedure for returning equipment to the Daniel factory in the
United States.
Step 1 Obtaining a RMA Number
A Return Material Authorization (RMA) number must be obtained prior to
returning any equipment for any reason.
To obtain a RMA number, call the Customer Service Department at 713-827-5033
between 8:00 a.m. and 5:00 p.m. (Central Standard Time), Monday through
Friday, except holidays or email daniel.support@emersonprocess.com.
In addition, the Purchaser is responsible for insuring any product shipped for
return, and assumes the risk of loss of the product during shipment.
• The following information is required at the time the RMA is issued:
• Customer name
• Contact name
• Billing address
• Contact Phone # and email address
• Daniel SO #, PO #, or Invoice #
• Item(s) to be returned
• Reason for return
• End user and final destination address
• Consignee's complete name, address, contact name and phone
number
• A RMA number is required for each original order. (Example: Two
fittings purchased on two separate orders now being returned require
two RMA numbers.)
For product returns from locations outside the United States, Daniel
Customer Service personnel will provide additional shipping
requirements.
No product returns will be accepted without a RMA number and will be returned at the
customer's expense.
For warranty consideration, the product must be returned to Daniel within twelve (12)
months of the date of original shipment or within eighteen (18) months of the date of
original shipment of the product to destinations outside the United States. The
Purchaser must prepay any shipping charges