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3 Shipping Information
3-1 Unpacking and Inspection
You should inspect your Sterling SSC1-5Q 5-station
controller for any possible shipping damage. If the container
and packing materials are in re-usable condition, save them
for reshipment if necessary.
Thoroughly check the equipment for any damage that might
have occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc. In
case of breakage, damage, shortage, or incorrect shipment,
refer to the following sections.
3-2 In the Event of Shipping Damages
Important! According to the contract terms and conditions of the Carrier, the
responsibility of the Shipper ends at the time and place of
shipment.
; Notify the transportation company’s local agent if you
discover damage.
; Hold the damaged goods and packing material for the
examining agent’s inspection. Do not return any goods to
Sterling before the transportation company inspection
and authorization.
; File a claim against the transportation company.
Substantiate the claim by referring to the agent’s report.
A certified copy of our invoice is available upon request.
The original Bill of Lading is attached to our original
invoice. If the shipment was prepaid, write us for a
receipted transportation bill.
; Advise Sterling regarding your wish for assistance and to
obtain an RMA (return material authorization) number.
3-3 Parcel Post Shipment
Notify Sterling at once in writing, giving details of the loss or
damage. This information is required for filing a claim with
our insurance company.