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11-2 Returned Material Policy
11-2-1 Credit Returns
1. Prior to the return of any material, authorization must be
given by Sterling. A RMS number will be assigned for
the equipment to be returned.
2. Reason for requesting the return must be given.
3. All returned material purchased from Sterling returned is
subject to 15% ($75.00 minimum) restocking charge.
4. All returns are to be shipped prepaid.
5. The invoice number and date or purchase order number
and date must be supplied.
6. No credit will be issued for material that is not within the
manufacturer’s warranty period and/or in new and
unused condition, suitable for resale.
11-2-2 Warranty Returns
1. Prior to the return of any material, authorization must be
given by Sterling. A RMS number will be assigned for
the equipment to be returned.
2. Reason for requesting the return must be given.
3. All returns are to be shipped prepaid.
4. The invoice number and date or purchase order number
and date must be supplied.
5. After inspecting the material, a replacement or credit will
be given, at Sterling’s discretion, if the item is found to
be defective in materials or workmanship, and it was
manufactured by Sterling. Purchased components are
covered under their specific warranty terms.