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Hold the damaged goods with the container and packing
materials for possible inspection by postal authorities.
3-4 United Parcel Service Shipment
;
Contact your local UPS office regarding damage and
insurance claims.
; Retain the container and packing.
; Notify Sterling at once.
3-5 If the Shipment is Not Complete
Check the packing list. The apparent shortage may be inten-
tional. Back-ordered items are noted on the packing list. You
should have:
; Sterling SSC1-5Q 5-station controller
; Bill of Lading
; Packing list
; Operating and Installation packet
; Electrical schematic and panel layout drawings
; Component instruction manuals
Re-inspect the container and packing material to see if you
missed any smaller items during unpacking. Determine that
the item was not inadvertently taken from the area before
you checked in the shipment. Notify Sterling immediately of
the shortage.
3-6 If the Shipment is Not Correct
If the shipment is not what you ordered, contact Sterling
immediately. For shipments in the United States and
Canada, call 1 (414) 354-0970; for all other countries, call
001 (414) 354-0970. Include the order number and item.
Hold the items until you receive shipping instructions.
3-7 Returns
Important! Do not return any damaged or incorrect items until you receive
shipping instructions from Sterling.