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User’s Manual 8-10
Troubleshooting
Diskette Drive
Check whether the CD/DVD/BD is dirty. If it is,
wipe it with a cleaning cloth dipped in water or a
neutral cleaner. See the Media Care section in
Chapter 4 for details on cleaning.
Some CD/DVD/BDs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD/BD’s documentation.
Check the type of CD/DVD/BD you are using.
Refer to Chapter 3, Hardware, Utilities and
Options for more information.
Check the region code on the CD/DVD/BD. It
must match that on the drive. Region codes are
listed in the Optical Disc Drive section in Chapter
2, The Grand Tour.
Cannot write correctly If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA
■ Do not use the mouse or keyboard during writing.
■ Use only the software supplied with the computer
for recording.
■ Do not run or start other software during writing.
■ Do not jar the computer during writing.
■ Do not connect/disconnect external devices or
install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
Drive does not operate There may be a faulty cable connection. Check
the connection to the computer and to the drive.
Some programs run
correctly but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software needs.
You cannot access the
external diskette drive
Try another diskette. If you can access the
diskette, the original diskette (not the drive) is
probably causing the problem.
If problems persist, contact your dealer.