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Warranty and Return
975-0467-01-01 WA–3
IN TORT, WHETHER OR NOT ARISING OUT OF XANTREX'S NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO
ANY PROPERTY OR FOR ANY PERSONAL INJURY OR ECONOMIC LOSS OR DAMAGE CAUSED BY THE
CONNECTION OF A PRODUCT TO ANY OTHER DEVICE OR SYSTEM, AND (C) ANY DAMAGE OR INJURY
ARISING FROM OR AS A RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION, INTEGRATION
OR OPERATION OF THE PRODUCT.
I
F YOU ARE A CONSUMER (RATHER THAN A PURCHASER OF THE PRODUCT IN THE COURSE OF A
BUSINESS) AND PURCHASED THE PRODUCT IN A MEMBER STATE OF THE EUROPEAN UNION, THIS LIMITED
WARRANTY SHALL BE SUBJECT TO YOUR STATUTORY RIGHTS AS A CONSUMER UNDER THE EUROPEAN
UNION PRODUCT WARRANTY DIRECTIVE 1999/44/EC AND AS SUCH DIRECTIVE HAS BEEN IMPLEMENTED
IN THE EUROPEAN UNION MEMBER STATE WHERE YOU PURCHASED THE PRODUCT. FURTHER, WHILE
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS WHICH
MAY VARY FROM EU MEMBER STATE TO EU MEMBER STATE OR, IF YOU DID NOT PURCHASE THE
PRODUCT IN AN EU MEMBER STATE, IN THE COUNTRY YOU PURCHASED THE PRODUCT WHICH MAY
VARY FROM COUNTRY TO COUNTRY AND JURISDICTION TO JURISDICTION.
Return Material Authorization Policy
For those products that are not being repaired in the field and are being returned to Xantrex, before
returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number
and the correct factory "Ship To" address. Products must also be shipped prepaid. Product shipments
will be refused and returned at your expense if they are unauthorized, returned without an RMA number
clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to
the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference
and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details on page WA-5.
Return Procedure
Package the unit safely, preferably using the original box and packing materials. Please ensure that your
product is shipped fully insured in the original packaging or equivalent. This warranty will not apply
where the product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the
box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer service representative.