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10. C-MAP CHARTS
10-2
10.5 Troubleshooting
If you are having problems installing your software or charts please check the follow-
ing before contacting C-MAP:
• Check that the charts are available, with the chart management function.
• Check that the license is correctly installed, with the license function.
Contact Information: For information or help please call you're nearest C-MAP Office
(details can be found on the reverse side of the C-MAP chart CO box) or contact C-
MAP Norway. E-mail: technical@C-MAP.no
10.6 Chart Subscription Services
10.6.1 C-MAP services
The C-MAP DL service is an ENC service available on DVD or online, in C-MAP SENC
format. The C-MAP DL service ensures immediate access to ENC licenses whenever
they are needed. ENC licenses available in seconds automatically via online C-MAP
service providers. Cost is controlled via pre-set budgets and spending limits, giving
shipowners a true "pay-as-you-go" service. For further details about C-MAP DL, con-
tact a C-MAP provider.
Note 1: CM-ENC is available. If you change CD-ROM service to DVD service, you
need to also have a new license for the DVD service. Contact your chart agent or C-
MAP for details.
Note 2: PC and internet connection with e-mail are required. Further it is necessary to
access Jeppesen approx. once every two weeks.
10.6.2 What is ENC delivery?
ENCs can be distributed as ENC delivery or SENC delivery. Both deliveries can be
used in this system.
In ENC delivery, charts are distributed directly from source like PRIMAR, IC-ENC,
JHA, etc. They are delivered onboard in ENC format (using S-57 and S-63) then
charts are loaded into the system.
In SENC delivery, charts are converted from ENC to SENC before delivery to onboard
and loading to the system. A CM-ENC delivery is SENC delivery.
Important notices
• If you are using both services (ENC and SENC deliveries) having the same chart
name loaded into the system through both deliveries, priority of displaying the chart
is in ENC delivery.
• Chart updates for ENC delivery are only for charts of ENC delivery and chart up-
dates for SENC delivery is only for charts of SENC delivery. You have to keep
charts up-to-date separately.
• If you change from ENC delivery to SENC delivery, remove old charts from the sys-
tem before loading charts from new delivery.