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Humminbird® Service Policy
Even though you'll probably never need to take advantage of our incredible
service policy, it's good to know that we back our products this confidently.
We do it because you deserve the best. We will make every effort to repair
your unit within three business days from the receipt of your unit at our
factory. This does not include shipping time to and from our factory. Units
received on Friday are typically shipped by the following Wednesday, units
received Monday are typically shipped by Thursday, etc.
All repair work is performed by factory-trained technicians to meet exacting
factory specifications. Factory-serviced units go through the same rigorous
testing and quality control inspections as new production units.
After the original warranty period, a standard flat rate service charge will be
assessed for each repair (physical damage and missing parts are not included).
Any repairs made after the original warranty will be warranted for an additional
90 days after service has been performed by our factory technicians. You can
contact our Customer Resource Center or visit our website to verify the flat rate
repair fee for your product (visit the Product Support section):
http://www.humminbird.com
We reserve the right to deem any product unserviceable when replacement
parts are no longer available or impossible to obtain. This Service Policy is
valid in the United States only. This applies only to Humminbird® products
returned to our factory in Eufaula, Alabama. This Service Policy is subject to
change without notice.
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by
phone or by email, to obtain a Repair Authorization Number for your unit.
Please have your product model name and serial number available before
calling the factory. If you contact the factory by e-mail, please include your
product model name and serial number in the e-mail, and use Request for
Repair Authorization Number for your e-mail subject header. You should
include your Repair Authorization Number in all subsequent
communications about your unit.
F
or IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the Humminbird®
Customer Resource Center.
• Tag product with your name, street address, phone number and your
assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Humminbird®, using an insured
carrier with delivery confirmation.
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