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Chapter 6: Maintenance & Fault Finding 6-5
In the event that repairs can not be obtained conveniently, product service may
also be obtained by returning the unit to Raytheon’s Product Repair Center
using the prepaid UPS shipping tag supplied with your unit to:
Raytheon Product Repair Center
22 Cotton Road Unit H
Nashua, NH 03063
The Product Repair Center is open Monday through Friday 8:15am. to 5:00pm
Eastern Standard Time. All products returned to the Repair Center are
registered upon receipt. A confirmation letter will be sent to you acknowledging
the repair status and the product’s reference number.
Should you wish to inquire about the repair status of your unit, contact the
Product Repair Center at 1-800-539-5539 Ext. 2118. Please have the product
reference number, or unit serial number, ready when you call. We will do
everything possible to repair and return your unit as quickly as possible.
How to contact Raytheon Marine (Europe)
Raytheon Marine Company
Anchorage Park
Portsmouth
PO3 5TD England
Tel: +44 (0)23 9269 3611
Fax: +44 (0)23 9269 4642
For accessories and parts
In Europe, Raytheon support, service, accessories and parts may be obtained
from your authorised dealer. Please refer to the lists of component part numbers
and accessories in Chapter 5, Installation and have the Raytheon part number
ready when contacting your dealer.
If you are not sure which item is appropriate for your unit, you should first
contact the Customer Services Department .
For technical support
The Customer Services Department handles enquiries concerning installation,
operation, fault diagnosis and repair.
For technical helpdesk, Tel: +44 (0)23 9271 4713
Fax: +44 (0)23 9266 1228
Our technical support staff may also be reached via email at:
techsupra@raytheon.com