Troubleshooting
Error Messages and Event Logs
Chapter 4
60
21 BMC token write error during NVM write
through
Communication with the BMC failed.
Replace the system board.
22 Error reading BMC token on upload to
NVM
Communication with the BMC failed.
Replace the system board.
23 Error reading BMC first boot token Communication with the BMC failed.
Replace the system board.
24 Primary FIT failed Reflash firmware.
25 Secondary FIT failed Reflash firmware.
26 PAL A warning. One copy of PAL is bad Reflash firmware.
27 PAL A warning. PAL is not compatible with
at least 1 CPU
Update firmware.
28 Memory errors detected and PDT is
disabled
Reseat DIMMs, if error persists replace bad
DIMMs.
30 Memory required reinterleave to get a good
page 0
Information only, no action required.
31 One or more ranks have chipspare disabled Information only, no action required.
33 1 or more memory ranks are mismatched
or deallocated
Check memory installation. Match DIMM
part numbers within each quad.
34 Memory deallocated because of a loading
error
Check memory installation. DIMMs must be
installed with smallest capacity in the first
quad, an equal or larger capacity in the
second quad, and an equal or largest capacity
in the third quad.
35 Memory load order error Check memory installation. DIMMs must be
installed with smallest capacity in the first
quad, an equal or larger capacity in the
second quad, and an equal or largest capacity
in the third quad.
36 The PDT is full Clear with pdt clear command in EFI shell.
37 At least one (1) CPU has bad fixed core
ratio
Check processor installation. (Verify
installation and that identical processors
have been installed.)
38 All CPUs were slated for compatibility
deconfig
Processor failure. Verify installation, then
replace processor. Contact the HP Support
center for assistance.
39 Incompatible CPUs detected Check processor installation and match CPU
part numbers. CPUs must be identical.
Table 4-5 EFI Error and Warning Messages (Continued)
Error
Number
Message Description/Solution
