Troubleshooting
Troubleshooting Using Offline Support Tools
Chapter 4
64
E-Diag Tools
E-DiagTools is used to evaluate the hardware integrity of your HP Server. To access E-DiagTools from the IPF
Offline Diagnostic CD, perform the following steps:
Step 1. Power on your HP Server and insert the IPF Offline Diagnostics CD into the DVD-ROM tray.
Step 2. Do not permit the server to boot into an operating system and at the EFI Boot Manager, select EFI
shell.
Step 3. Determine the file system that represents the CD and enter the appropriate command to access the
CD.
Step 4. After accessing the CD diagnostic menu, launch e-Diagtools for IPF and run the Basic and
Advanced tests according to the menus.
Figure 4-3 Offline Diagnostic Main Menu
***************************************************************************
****** ******
****** Offline Diagnostic Environment ******
****** ******
****** (C) Copyright Hewlett-Packard Co 1993-2003 ******
****** All Rights Reserved ******
****** ******
****** HP shall not be liable for any damages resulting from the ******
****** use of this program. ******
****** ******
****** TC Version B.00.10 ******
****** SysLib Version B.00.06 ******
****** Mapfile Version B.01.05 ******
****** ******
***************************************************************************
Type HELP for command information.
ODE> ls
Modules on this boot media are:
filename type size created description
-----------------------------------------------------------------------------
CIODIAG2.EFI TM 642560 06/06/2003 Core IO diagnostic
CPUDIAG.EFI TM 737280 06/06/2003 Processor diagnostic
IODIAG.EFI TM 143872 06/06/2003 Runs selftests on I/O modules
MAPPER.EFI TM 1653248 06/06/2003 System mapping utility
MEMDIAG.EFI TM 263168 06/06/2003 Memory diagnostic
PERFVER.EFI TM 814592 06/06/2003 Runs ROM-based selftests on peripherals
PLUTODIAG.EFI TM 514560 06/06/2003 SBA/LBA diagnostic
COPYUTIL.EFI TM 1041920 06/06/2003 Disk-to-tape copy utility
DFDUTIL.EFI TM 850432 06/06/2003 Disk firmware download utility
FCFUPDATE.EFI TM 608256 06/06/2003 FW Update Utility for Fibre Channel
ODE>
Other Event Logs and General Diagnostic Tools
This section describes other general diagnostic tools that will be provided for your HP Server and how to
generate other event logs for troubleshooting diagnosis.
• A general diagnostic tool that is available to support your HP Server is the MCA analyzer
• Event logs not generated by the management processor include:
— Machine check abort log (MCA)
— Corrected machine check log (CMC)
— Corrected platform error log (CPE)
