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SECTION SEVEN: Troubleshooting and servicing the 958 system
958 Installation Manual, Rev. A1 Page 39
Getting technical support
Contacting Northstar
After you’ve followed the instructions in this manual, if you need technical assistance or have any
other service-related questions, you can contact the Northstar Service Department. Please be as
complete and accurate as possible when describing the problem so that a service technician can
research the problem and provide the quickest response. You can reach Northstar’s Service
Department by email, fax, U.S. mail, or phone as described in Table 14 below. Northstar’s Service
Department is available between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday,
excluding major holidays. To buy spare, replacement, or missing parts, and to get brochures and
product information, contact the Northstar Sales Department.
NOTE:
Please have the 958’s serial number — available on the back or
on the
OPTIONS/SERVICE INFO
screen — ready before
contacting Northstar’s Service Department.
TABLE 14: Contacting Northsta r
Email:
Service: service@northstarcmc.com
Sales: sales@northstarcmc.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
U.S. mail:
30 Sudbury Road
Acton, MA 01720 USA
Website:
www.northstarcmc.com (you can send email to
Northstar directly from this site, and access
additional technical information and download
manuals in PDF form under either the
Manuals
or
Support
links).