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Page 179 Frequently Asked Questions
Software installation problems
Problem Solution
The Palm Desktop
Installer Menu did not
appear when I inserted
the CD-ROM into my
Windows computer.
1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and
select the Setup.exe file.
5. Click Open.
6. Click OK.
I cannot install Palm
Desktop software on my
Windows computer.
Try the following:
1. Disable any virus scanning software
on your computer.
2. Press
CTRL-ALT-DELETE
and end all
tasks except Systray and Explorer.
Note:
If a dialog with buttons
appears instead of a list of
tasks, click the Task List
button and then end all
tasks except Systray and
Explorer.
3. Make sure your computer has at
least 30 MB of disk space available.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software.
I cannot install Palm
Desktop software on a
Macintosh.
Try the following:
1. Disable any virus scanning software
on your Macintosh.
2. Quit any open applications.
3. Make sure your computer has at
least 25 MB of disk space available.
4. Reinstall Palm Desktop software.