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Page 185 Frequently Asked Questions
I am using
Outlook as my
PIM, but I cannot
do a HotSync
operation.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit is
active.
■
Check that the correct conduit is installed.
Reinstall the HotSync Manager and make
sure the correct conduit is selected.
I cannot launch
the HotSync
Manager.
■
Make sure you are not running another
program, such as America Online,
CompuServe, WinFax, or AppleTalk
networking that uses the serial port you
selected in the Setup dialog box.
■
Backup the Palm Desktop software,
uninstall it, then reinstall it.
I tried to do a local
HotSync
operation, but it
did not complete
successfully.
■
Make sure your handheld is seated onto the
HotSync cradle/cable correctly.
■
Check the connection between the HotSync
cradle/cable and the serial port or USB port
on your computer.
■
Make sure the gold-plated connectors on
the HotSync cradle/cable and your
handheld are clean. Use a pencil eraser to
clean them.
■
Read the HotSync Log for the user account
for which you are performing a HotSync
operation.
■
Tap the HotSync icon in the Applications
Launcher, tap Local above the HotSync
icon, and then select Direct Serial from the
pick list below the icon.
■
Make sure the user name you selected in
Palm Desktop software matches the user
name assigned to your handheld.
■
Make sure the date on your computer
matches the date on your handheld.
■
Check the conduit settings in Palm Desktop
software. See “Customizing HotSync
application settings” in Chapter 5 for
details.