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D-3
IF YOU ARE STILL HAVING PROBLEMS
If you have already gone through the Troubleshooting table on the previous
pages and are still having problems, contact Fisher-Rosemount technical
support at 1-800-833-8314 or 1-512-832-3774. Please complete the
following check list and have the following information available.
For further information on the HART Communicator, contact our web
address at www.hartcommunicator.com.
Information Notes
Manufacturer and model of the control
system.
Manufacturer and model ofthe field device.
Loop diagram of the problem loop.
Plant layout and proximity to other equipment.
Do HART communications occur when other
devices or processes are not running?
Total cable length from the termination panel
to the field device.
Message on the Communicator screen when
attempting to communicate with the field
device (e.g., device not found).
Task performed when a specific error
message was displayed.
Number of HART loops in the facility.
Number of HART loopsthat are failing (i.e., no
communication).