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Returning a product
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service, please return it to the place of purchase along with a
copy of your dated proof of purchase. If you are unable to
contact your merchant, or the merchant is unable to provide
service, contact Xantrex directly:
Returning a product
You must obtain a Return Material Authorization (RMA)
number from Xantrex before returning a product directly to
Xantrex.
When you contact Xantrex to obtain service, be prepared to
supply the following information:
• Serial number of your inverter
• Date of purchase
• Information about the installation and use of the inverter
If you are returning a product from the USA or Canada:
1. Obtain an RMA number and a shipping address from
Xantrex. Products returned without an RMA number or
shipped collect will be refused.
2. Package the inverter safely, preferably using the original
packing materials. Include the following with your
shipment:
3. The RMA number
4. A copy of your dated proof of purchase
5. A return address where the repaired unit can be shipped
6. A contact telephone number
7. A brief description of the problem
Web: www.xantrex.com
Email: techhelp@xantrex.com
Phone: 800-446-6180 (toll free)
Fax: 360-925-5143