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NOTE: Favorites created on the website will only show up in your My Favorites list on the phone after you
choose the ”Sync with Website” option on the Favorites page within AT&T Navigator.
Manage addresses in your My Favorites and Recent lists (both of which update information on your
phone). These lists can grow to an unlimited length. You can also delete addresses you no longer
need.
Manage an independent Web address book (saved to your Web address book only, not saved to your
phone).
Update your personal information, including your home and work addresses and your email address.
Change your PIN number.
If you need to migrate your AT&T Navigator account to a different phone number, please call AT&T Navigator
Customer Care at 1-800-331-0500. For security reasons, you cannot perform this change unassisted.
Changing your PIN number
1. In an Internet browser go to the AT&T Navigator Pre-Planning website at http://www.attnav.com.
2. Enter your phone number and PIN to log in.
3. Choose the Profile tab and choose “Change PIN.”
4. Enter your current PIN number and your new PIN number.
5. Choose Save.
NOTE: You can find your current PIN number from the Main Menu on your handset by selecting Menu >> About
>> Your PIN Number.
18. Error Conditions
Account cancelled
Your AT&T Navigator account has been cancelled. Contact AT&T Customer Support at 1-800-331-0500 (or dial
611 from your handset).
Account not found
You do not have a valid AT&T Navigator account. Contact AT&T Customer Support at 1-800-331-0500 (or dial 611
from your handset).
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please
note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your
device should announce when you have adequate GPS signal again.
Low battery
The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged
standard battery, we have used AT&T Navigator for around 4 hours before it became necessary to connect the
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