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975-0055-01-01 WA–1
Warranty and Product
Information
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex Technology, Inc.
("Xantrex") and covers defects in workmanship and materials in your TS400 Sine Wave Inverter. This
warranty lasts for a Warranty Period of 12 months from the date of purchase at point of sale to you, the
original end user customer.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective product free of charge,
provided that you notify Xantrex of the product defect within the Warranty Period, and provided that Xantrex
through inspection establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design in the
repair or replacement. If Xantrex repairs or replaces a product, its warranty continues for the remaining
portion of the original Warranty Period or 90 days from the date of the return shipment to the customer,
whichever is greater. All replaced products and all parts removed from repaired products become the property
of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a
Xantrex-selected non-expedited surface freight within the contiguous United States and Canada. Alaska and
Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy for return shipments
outside of the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service, contact
Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described in
your product manual. For some products, Xantrex maintains a network of regional Authorized Service
Centers. Call Xantrex or check our website to see if your product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have
been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
Phone: 1-800-670-0707 (toll free)
1-604-422-2777 (direct)
Fax: 1-604-420-2145
Email: CustomerService@xantrex.com