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MERLIN LEGEND Communications System Release 7.0
Pocket Reference
555-670-116
Issue 1
April 1999
143
Reference Documents
When Calling NSAC
Do the following before you call Tier III for troubleshooting:
1. Check and recreate the problem.
2. Connect your laptop or PC so you are ready.
3. Know the software version of your system (Dial
*05
on an ETR
or MLX display telephone ICOM or SA button).
4. Write down the errors in the Error Logs.
5. Know the configuration of the system operator console (DLC or
QCC).
6. Know the type of tie lines (emulated or not, wink-start, etc.).
QPPCNs on the NSAC Bulletin Board
Follow these steps to review QPPCNs on the NSAC bulletin board:
1. Dial 800-241-3375.
2. At the first screen, select
F
for File Section.
3. At the next screen, select
N
for Non-Tier III Tips.
4. At the next screen, select
8
for QPPCNs.
QPPCNs Online
QPPCNs are available online at:
http://www.bcs.com/tech_info/qppcn
Technical Addendum