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MERLIN LEGEND Communications System Release 7.0
Pocket Reference
555-670-116
Issue 1
April 1999
13
Release 5.0 Enhancements (June 1997)
Any type of inside or outside line that is normally available to a
single-line telephone can be assigned to a HotLine extension.
Generally, the HotLine telephone does not receive calls, and its
lines should be set to No Ring.
SECURITY ALERT:
!
If a HotLine extension accesses a loop-start line, that line
should provide reliable disconnect and be programmed for
reliable disconnect. Otherwise, a user at the extension may
be able to stay on the line after a call is completed and then
make a toll call.
■ Group Calling Enhancements
Release 5.0 and later systems include Group Calling features
that enhance group calling operations.
■ Most Idle Hunt Type
In addition to the Circular (factory setting) and Linear hunt types
supported in earlier releases, a third hunt type distributes calling
group calls in an order based on which agent has waited the
longest since transferring or hanging up on an incoming calling
group call. For some applications, this hunt type is more
efficient than the circular type because it takes into account the
varying duration of calls. The system distributes calls based on
when an agent last completed a call, not on when he or she last
received one. This hunting method ignores non-calling group
calls. For example, if an agent transfers a call that arrived on a
line not assigned to the calling group, the calling group
member’s most-idle status is unaffected.
■ Delay Announcement Devices
The system manager can designate as many as ten primary
delay announcement devices per group, rather than the single
device for each group that is available in Release 4.2 and
earlier systems. Furthermore, an additional secondary delay
announcement device can be specified, for a total of ten
primary device extensions and one secondary device extension
per group.
A primary delay announcement device operates in the same
fashion as a single delay announcement device, playing once,
as soon as it is available, for the caller who has waited the
longest for a calling group agent and has not heard a primary
delay announcement. If a secondary announcement device is
used, it can use the factory setting, which plays the
announcement once, or it can be set to repeat the
announcement after a certain amount of time. The system
manager programs the time (0–900 seconds) between
announcements. This setting controls both the interval between
primary and secondary announcements and the interval
between repetitions of the secondary announcement, if it is set
to repeat. (See “Calling Group Options” in Chapter 4 of
System
Planning
for guidelines on setting the delay.)