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MERLIN LEGEND Communications System Release 7.0
Pocket Reference
555-670-116
Issue 1
April 1999
14
Release 5.0 Enhancements (June 1997)
The primary and secondary announcement options, when used
together, allow an initial message to play for callers, followed by
a repeating announcement that, for example, urges callers to
stay on the line and wait for a calling group member.
Two or more groups may share an announcement device.
A primary delay announcement device can be programmed as
a secondary delay announcement device.
■ Enhanced Calls-in-Queue Alarm Thresholds
Three Calls-in-Queue Alarm thresholds can be set to more
clearly indicate the real-time status of the calls waiting in the
queue according to the behavior of programmed Calls-in-Queue
Alarm buttons. In earlier releases, only one Calls-in-Queue
Alarm Threshold setting is available to activate the LEDs at
programmed Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 3 to
the highest value, Threshold 2 to a middle value, and Threshold
1 to the lowest value. A Calls-in-Queue Alarm button indicates
the severity of the alarm conditions in the following ways:
— If the number of waiting calls is less than the value
programmed for Threshold 1 or drops below that level, the
LED is unlit.
— If the number of waiting calls is greater than or equal to the
Threshold 1 value but less than the Threshold 2 value, the
LED flashes.
— If the number of waiting calls is greater than or equal to the
Threshold 2 value but less than the value for Threshold 3, the
LED winks.
— If the number of waiting calls is greater than or equal to the
highest value, Threshold 3, the LED lights steadily.
NOTE:
A Direct Station Selector (DSS) button that is used as a
Calls-in-Queue Alarm button can only indicate two threshold
levels, either by flashing or by lighting steadily. If a calling
group must use this type of Calls-in-Queue Alarm button, only
two threshold levels should be programmed.
If all three thresholds are set to the same value, the result is one
threshold only with LED state either off or on (steady). If two
values are the same, then the result is two alarm levels (flash,
steady). The factory setting is one call for all three thresholds,
with LED states of off and steady.
An external alert signals only when the number of calls in the
queue meets or exceeds the programmed Threshold 3 value.
■ MLX-5 and MLX-5D Telephones
The MLX-5 nondisplay and MLX-5D display telephones are
compatible with all system releases. The display telephone
includes a 2-line by 24-character display, and both telephones
come with five line buttons. In systems prior to Release 5.0, the
MLX-5 and MLX-5D telephones are treated as MLX-10 and
MLX-10D telephones, respectively. As of Release 5.0, the
system recognizes the MLX-5 and MLX-5D telephones as 5-
button telephones.