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MERLIN LEGEND Communications System Release 7.0
Pocket Reference
555-670-116
Issue 1
April 1999
12
Release 5.0 Enhancements (June 1997)
— Calling group distribution.
— ISDN PRI Routing by Dial Plan.
— An extension on the MERLIN LEGEND Communications
System.
— Remote access.
NOTE:
In the case of remote access calls, the only information
that the application can collect about the caller is the
remote telephone number.
— A transfer of a call that was answered by a voice response
unit.
— A transfer, redirection, or conference of a call that was
answered at a Direct-Line Console (DLC) or at a Queued
Call Console (QCC).
NOTES:
•DLCs may use CTI applications. If they do, they perform
the same way as other extensions. A DLC assigned to
use a CTI link application is a monitored DLC. When a
DLC is used as a regular operator console and is not
using a CTI link extension, it is non-monitored.
•Calls to a QCC or a DLC not using a CTI application do
not initiate screen pop at the operator position.
However, when an operator directs a call to an
extension using a CTI application, caller information
does initiate screen pop. If the DLC is non-monitored,
screen pops can occur after the DLC releases the call.
•Calls transferred from Cover buttons on non-monitored
DLCs do not initiate screen pop at the destination
extension.
■ HotLine Feature
The Release 5.0 HotLine feature is designed for retail sales,
catalogue sales, and other types of businesses and
organizations, and is available in all three modes of system
operation. It allows a system manager to program a single-line
telephone extension connected to an 008 OPT, 012, or 016
module as a HotLine. When a user lifts the handset at the
HotLine extension, the telephone automatically dials the inside
extension or outside telephone number programmed as the first
Personal Speed Dial number (code #01) for the extension. The
system does not permit calls to be transferred, put on hold, or
conferenced. (A user can press the telephone’s Hold button, if it
has one, to put a call on local hold, but the call cannot be
redirected in any way. Switchhook flashes are ignored.)
Personal Speed Dial codes can be programmed from the
extension prior to HotLine assignment (a system programming
function). Alternatively, a Personal Speed Dial code can be
programmed from the single-line telephone after HotLine
operation is assigned. However, because of security
considerations, this is a one-time opportunity. Once the
Personal Speed Dial number is programmed, any changes to it
or any other extension programming must be performed using
centralized telephone programming.