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MERLIN LEGEND Communications System Release 7.0
Pocket Reference
555-670-116
Issue 1
April 1999
3
Release 7.0 Enhancements (April 1999)
■ MLX Headset Operation
Headset operation in Release 7.0 has been enhanced so that
MLX headset operation more closely mimics the handset
operation in the following ways:
— When a person is on a call using a headset and the headset
auto-answer is turned on, the user hears a short ring when
another call is coming in. In previous releases, this ring was
not provided.
— When a person receives a voice-announced call and handles
the call by using a headset and turning off the speakerphone,
the associated LEDs (the DSS button and the inside Auto
Dial button) for that extension at other telephones are lit. In
previous releases, the LEDs for that extension did not light at
the other telephones.
— When a reliable disconnect occurs on a headset-handled
call, the associated LEDs (the DSS button and the inside
Auto Dial button) for that extension at other telephones are
turned off. In previous releases, the LEDs for that extension
remained lit at the other telephones unless the user pressed
the Headset Hangup button.
■ Touch-Tone or Rotary Signaling
Beginning in Release 7.0, you can program tip/ring ports to use
rotary signaling. You can program any tip/ring port on an
individual basis (including ports on the 412 LS-ID-ETR and 016
ETR modules that are programmed for tip/ring operation). The
factory setting is that rotary signaling is disabled.
Whenever the system receives a rotary digit on a port, it
determines if the port is programmed as rotary-enabled. If the
port is rotary-enabled, the system processes the digit. If the port
is not rotary-enabled, the digit is rejected. Touch-tone digits are
always accepted by the port, regardless if it is rotary-enabled or
not.
■ Abandoned Call Information Reported to
MERLIN LEGEND Reporter
For abandoned calls, you are now able to identify the queue or
the agent where the call was abandoned. The MERLIN
LEGEND Release 7.0 software has been modified so that either
of the following occurs:
— If the caller hangs up while the call is in queue, the Auto
Login/Logout Group ID is entered into the Station Message
Detail Recording (SMDR) record.
— If the caller hangs up while the call is ringing at a group
member’s extension, that group member’s extension number
is entered into the SMDR record.