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MERLIN LEGEND Communications System Release 7.0
Pocket Reference
555-670-116
Issue 1
April 1999
11
Release 5.0 Enhancements (June 1997)
Release 5.0 Enhancements (June 1997)
Release 5.0 includes all Release 4.2 functionality, plus the
enhancements listed below.
■ Computer Telephony Integration (CTI)
Beginning with Release 5.0, a PassageWay
®
Telephony
Services CTI link from the MERLIN LEGEND Communications
System to a LAN server running Novell
®
NetWare
®
software
allows Lucent Technologies-certified telephony applications to
control and monitor MLX and analog multiline telephone (BIS
only) operations. The physical connection for the CTI link is an
MLX port on a 008 MLX or 408 MLX module on the MERLIN
LEGEND Communications System control unit and an ISDN
link interface card plugged into the customer’s server. The
feature is available for Hybrid/PBX mode systems only.
NOTES:
•The NetWare server software version must be 3.12, 4.1,
or 4.11.
•The 008 MLX and 408 MLX modules must have a
firmware vintage other than 29. If the module has
firmware 29, programming a CTI link on the module is
prevented. An earlier or later vintage firmware is
supported.
■ Basic Call Control
A CTI link application on a user’s computer can assume basic
call control of the user’s analog multiline or MLX telephone’s SA
buttons. Basic call control includes:
— Answering calls arriving on an SA button.
— Making calls from an SA button.
— Hanging up calls.
— Holding and retrieving a call on hold at the user’s extension.
NOTE:
Transfer and three-way conference, when handled through a
CTI link application, provide the original caller’s calling
number information or other information to the transfer
receiver or new conference participant, if the user has screen
pop capability.
■ Screen Pop
Screen pop occurs when the calling number, called number, or
other user-defined identifier (such as an account code that a
voice-response unit prompts the caller to dial) is used to display
a screen associated with the far-end party. For example, Caller
ID services can be used to support screen pop on a system that
includes a CTI link; using the calling party number as a
database key code, information about a caller automatically
appears on the user’s computer screen when the call arrives at
the extension. Depending on the application, screen pop may
be available for calls that arrive on line buttons other than SA
buttons and/or calls that are answered manually at the
telephone rather than by the application.
Screen pop can occur on incoming calls from the following
sources: