Chapter 10 397
Tuning, Troubleshooting, Security, and Maintenance
Troubleshooting: Specific Problems
Problem Ungraceful abort of the ITO GUI, leaving some ovhelp processes still
running.
Description After ungraceful shutdown of the ITO user interface, ovhelp processes
remain running.
Solution If HP OpenView platform processes and ITO-related services are
stopped, you can kill the remaining processes manually:
ps -eaf | grep ovhelp
kill <proc_id>
Problem HP OpenView Windows (ovw) objects have been hidden and are no longer
visible.
Description Using the third mouse button action “Hide Symbol” means the symbol
will no longer be displayed on the map. In the OV status line the number
of hidden symbols is shown.
Solution Show symbols by clicking on [Edit: Show Hidden Objects: For This
Submap].
Problem Icon Labels changed using OVW functionality do not appear to be
updated.
Description Changing the labels for icons on the ITO Node Bank, Node Group Bank,
etc. using OVW functionality does not update the labels as stored in the
ITO database; this means the OVW variable
IPMAP_NO_SYMBOL_CHANGES has no effect.
Solution Use the appropriate ITO dialog boxes (i.e. Modify Node window, Modify
Message Group window, etc.)
