360 Section 7A: Help
Synchronization
Synchronization enables you to back up the information on your Treo onto your computer or
your server. If you ever need to perform a hard reset or otherwise erase all your information on
your Treo, you can synchronize your Treo with your computer to restore the information.
To make sure you always have an up-to-date backup of your information, synchronize
frequently.
You can synchronize email and other information directly with Exchange Server 2007 or
Exchange Server 2003 upgraded to Service Pack 2, using Microsoft Exchange ActiveSync, or
you can synchronize your Treo with your computer, using the desktop sync software (see
“Setting Up Your Computer for Synchronization” on page 46).
Desktop Sync Software
This section covers issues with synchronizing using the desktop sync software that came with
your Treo. If you have a Windows XP computer, the desktop sync software is called
ActiveSync
®
desktop software. If you have a Windows Vista
®
computer, the desktop sync
software is called Windows Mobile Device Center.
The Desktop Sync Software Does Not Respond to a Sync Attempt
If you can successfully sync at any point during the following procedure, you do not need to
complete the remaining steps.
1. Make sure you are using the USB sync cable that came with your Treo or a replacement
cable that has been approved by Palm for use with a Treo 800
W smart device.
2. Make sure the USB sync cable is securely connected at all points (see “Synchronizing
With a USB Connection” on page 50).
Did you know?
You can go to the Windows Web site for more information at
www windowsmobilecom
A common cause of sync problems is the presence of protective software,
such as VPNs or firewalls, on your computer or network.
