364 Section 7A: Help
Synchronization Starts But Doesn’t Finish
1. Make sure that you installed the desktop software that came with your Treo. If you’re not
sure whether this software is installed, reinstall it.
2. If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar,
Contacts, Notes, and Tasks to be available offline.
My Windows Media
®
Player Library Won’t Sync
1. Make sure you have Windows Media
®
Player 10 or later installed on your computer.
2. For a Windows XP computer only: Reinstall your synchronization software from the
Getting Started CD for Palm Treo 800w smart device that came with your Treo. Media
file synchronization fails if you installed the synchronization software before you installed
Windows Media Player 10 or later.
My Appointments Show Up in the Wrong Time Slot After I Sync
1. Make sure the appointments are assigned to the correct time zone. (If not, change the
time zone. If yes, then continue to the next step.)
2. Make sure that you installed the desktop software that came with your Treo. If you're not
sure whether this software is installed, reinstall it.
3. Open Microsoft Office Outlook and correct the wrong entries.
4. Manually enter any information you’ve added to your Treo since the last time
you synchronized.
5. Synchronize your Treo and your computer.
