Filter
Top Products
H8DMT/H8DMT-IBX/H8DMT-F/H8DMT-IBXF User’s Manual
3-2
Memory Errors
1. Make sure that the DIMM modules are properly and fully installed.
2. You should be using registered ECC DDR-2 memory (see next page). Also, it is
recommended that you use the same memory type and speed for all DIMMs in the
system. See Section 2-4: "Installing Memory" on page 2-5 for memory details.
3. Check for bad DIMM modules or slots by swapping modules between slots and
noting the results.
4. Check the power supply voltage 115V/230V switch.
Losing the System’s Setup Configuration
1. Make sure that you are using a high quality power supply. A poor quality power
supply may cause the system to lose the CMOS setup information. Refer to
Section 1-8 for details on recommended power supplies.
2. The battery on your motherboard may be old. Check to verify that it still supplies
~3VDC. If it does not, replace it with a new one.
3. If the above steps do not fix the setup configuration problem, contact your vendor for
repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note that as
a motherboard manufacturer, we do not sell directly to end-users, so it is best to first
check with your distributor or reseller for troubleshooting services. They should know of
any possible problem(s) with the specific system configuration that was sold to you.
1. Please review the Section 3-1: "Troubleshooting Procedures" on page 3-1 and
Section 3-3: "Frequently Asked Questions" on page 3-3 in this chapter or see the
FAQs on our web site before contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site.
3. If you still cannot resolve the problem, include the following information when
contacting us for technical support:
• Serverboard model and PCB revision number
NOTE: If you are a system integrator, VAR or OEM, a POST diagnostics card is
recommended. For I/O port 80h codes, refer to Appendix B.
NOTE: Not all BIOS can be flashed depending on the modifications to the boot
block code.