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13. Add the Windows account to the local administrators group.
Prevent the Microsoft Exchange known
issues for wireless calendar synchronization
Some known issues for Microsoft Exchange impact how the BlackBerry Enterprise Server synchronizes calendars over the
wireless network. To prevent the known issues from occurring, you can read about the known issues for
Microsoft
Exchange that might impact your organization's messaging environment and install the hotfixes for them. If your
organization's messaging environment includes multiple messaging servers, you can resolve the known issues that apply to
the latest Microsoft Exchange software version in your organization's environment.
If you do not install the correct hotfixes, the BlackBerry Enterprise Server cannot run.
1. Visit http://support.microsoft.com to read articles 823343 and 894470.
2. Verify that your organization's environment meets the requirements that are described in the applicable known
issues.
3. Download the hotfixes for the known issues on the computers that you want to install the BlackBerry Enterprise
Server or BlackBerry Administration Service on.
4. Install the hotfixes.
Verify if the Windows account can access a
user account in Microsoft Exchange
The BlackBerry Enterprise Server requires permission to access each BlackBerry device user's mailbox to process email
messages. The IEMSText.exe tool runs a test to verify whether the Windows account has the Send As permission in
Microsoft Exchange so that the BlackBerry Enterprise Server can access user accounts. The IEMSText.exe tool does not
verify whether the BlackBerry Enterprise Server can send email messages on behalf of a BlackBerry device user.
1. Copy the BlackBerry Enterprise Server installation files to the computer that you want to install the BlackBerry
Enterprise Server on.
2. Extract the contents to a folder on the computer.
3. Navigate to <extracted_folder>\Tools.
4. Double-click IEMSTest.exe.
Installation and Configuration Guide Preinstallation tasks
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