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• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Setup.
7. Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your
organization's environment:
• CN for Simplified Chinese
• JP for Japanese
• KR for Korean
8. In the Windows Services, restart the BlackBerry Dispatcher.
Change the character encoding that the BlackBerry
Enterprise Server uses to send Unicode messages
By default, when the BlackBerry Enterprise Server receives Unicode messages from BlackBerry devices, it uses UTF-8
character encoding to process the Unicode messages. If email applications cannot correctly display Unicode messages
that devices send (for example, if email applications cannot display attachment file names or contact lists correctly), you
can configure the BlackBerry Enterprise Server to select another character encoding to use to process Unicode messages.
Before you begin: Configure support for Unicode languages.
1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
2. Type regedit.
3. Click OK.
4. Perform one of the following actions:
• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5. Create a DWORD value that is named AutoSelectOutgoingEncoding.
6. Double-click the new DWORD value.
7. In the Value data field, perform one of the following actions:
• To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes
plain-text messages, type
1. If the BlackBerry Enterprise Server cannot identify which character encoding to use,
the BlackBerry Enterprise Server encodes plain-text messages in UTF-8.
• To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes
email messages that use RTF or HTML, type 2. If the BlackBerry Enterprise Server cannot identify which
character encoding to use, the
BlackBerry Enterprise Server encodes email messages that use RTF or HTML in
UTF-8.
Installation and Configuration Guide Postinstallation tasks
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