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Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages........................64
Configure the BlackBerry Enterprise Server to use only UTF-8 to send Unicode messages............................................65
Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment...............65
Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services.......................................................66
Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services.......................... 67
Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services................................................... 67
Manage the BlackBerry Enterprise Server performance in a Microsoft Exchange 2010 environment....................................68
Configure a Hosted BlackBerry services environment for use with Microsoft Exchange 2010 SP1 Multi-Tenant
Deployment
.......................................................................................................................................................................69
Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets ....................69
Log in to the BlackBerry Administration Service for the first time.........................................................................................70
There is a problem with this website's security certificate.............................................................................................70
Configuring communication with distributed components...................................................................................................71
Connecting to a BlackBerry Attachment Service.......................................................................................................... 71
Connecting to a BlackBerry Router..............................................................................................................................74
Configuring a computer for monitoring............................................................................................................................... 76
Configure the SNMP service for monitoring by a monitoring application........................................................................76
Restrict database permissions for the BlackBerry Attachment Service................................................................................77
Configuring minimum Microsoft SQL Server permissions for the Windows account.............................................................. 78
Configure minimum Microsoft SQL Server permissions for the Windows account ..........................................................78
Changing the BlackBerry Configuration Database...............................................................................................................79
Provisioning the BlackBerry Collaboration Service as a trusted application..........................................................................79
Manually provision the BlackBerry Collaboration Service as a trusted application......................................................... 79
Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application...................................80
9
Adding or removing BlackBerry Enterprise Server components........................................................81
Add or remove a BlackBerry Enterprise Server component................................................................................................. 83
Remove BlackBerry Enterprise Server component information from the BlackBerry Configuration Database ...................... 85
10
Removing the BlackBerry Enterprise Server software.......................................................................86
Remove the BlackBerry Enterprise Server software.............................................................................................................86
Delete registry keys............................................................................................................................................................86
BlackBerry Enterprise Server registry keys...................................................................................................................87
Removing the BlackBerry database notification system...................................................................................................... 88
Remove the BlackBerry database notification system from a BlackBerry Configuration Database.................................88
Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances................88
11
Troubleshooting the BlackBerry Enterprise Server installation process.............................................90
Failed to write License Key to the Database........................................................................................................................ 90
Previous version detected but no database available.......................................................................................................... 90
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed ...........................................91
The setup application did not prompt you to change or confirm the MAPI profile................................................................. 91