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• Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that
will host the BlackBerry Enterprise Server.
You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode
characters in fields such as subject, location, or notes.
1. On the BlackBerry Enterprise Server, on the Start menu, click Run.
2. Type regedit.
3. Click OK.
4. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5. Create a DWORD value that is named SetLocaleIDs.
6. Set the value to 1.
7. In the Windows Services, restart the BlackBerry Messaging Agent.
Configuring the BlackBerry Enterprise
Server to use Microsoft Exchange Web
Services
By default, the BlackBerry Enterprise Server uses Microsoft Exchange Web Services to manage calendars on BlackBerry
devices. The BlackBerry Enterprise Server monitors periodically whether a user account can use Microsoft Exchange Web
Services. If a user account cannot use Microsoft Exchange Web Services, for example, because of a configuration error in
Microsoft Exchange, the BlackBerry Enterprise Server uses MAPI and CDO libraries to manage calendars on devices. A
BlackBerry Messaging Agent on the BlackBerry Enterprise Server can include a dynamic mix of user accounts that use
Microsoft Exchange Web Services and user accounts that use MAPI and CDO libraries.
You can use the BlackBerry Enterprise Trait Tool to configure the BlackBerry Enterprise Server to use only Microsoft
Exchange Web Services or only MAPI and CDO libraries to manage calendars on devices. You can configure a specific
BlackBerry Messaging Agent instance, a specific BlackBerry Enterprise Server instance, or all BlackBerry Enterprise Server
instances that share one BlackBerry Configuration Database.
To use Microsoft Exchange Web Services, your organization's environment must include Microsoft Exchange 2007 SP1 or
later.
Installation and Configuration Guide Postinstallation tasks
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