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4. In C:\Windows\System32, run the FixMapi.exe application.
5. Install the MAPI and CDO client version 6.5.8022.
6. Restart the services for the BlackBerry Enterprise Server and any processes that use the MAPI and CDO client.
If you run the BlackBerry Enterprise Server setup application after you complete the possible solution, when the setup
application displays the preinstallation checklist, an error message indicates that the setup application could not detect
the MAPI and CDO client. The setup application displays this error message because you installed the MAPI and CDO
client version 6.5.8022 in a different directory than the directory that you installed it in for previous versions. The error
message does not prevent the BlackBerry Enterprise Server setup application from completing the installation process
successfully.
Some BlackBerry Enterprise Server
components do not start
Possible cause Possible solution
The BlackBerry Administration Service,
BlackBerry MDS Connection Service,
or BlackBerry Collaboration Service is
configured to use a dynamic port when
it connects to the BlackBerry
Configuration Database, but the
database server uses a static port.
Configure a static port for the BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry Enterprise Server component, on
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
2. Right-click BlackBerry Server Configuration and select Run as
administrator.
3. On the Database Connectivity tab, clear the Use dynamic ports or specify
SQL port check box.
4. In the Use dynamic ports or specify SQL port field, type the correct port
number.
5. Click OK.
6. In the Windows Services, restart the services for the BlackBerry Enterprise
Server component.
The BlackBerry Administration Service,
BlackBerry MDS Connection Service,
or BlackBerry Collaboration Service is
Configure the component to use the correct port number.
Installation and Configuration Guide Troubleshooting the BlackBerry Enterprise Server installation process
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