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Cisco Support Tools 1.0 User Guide About Cisco Support Tools Documentation 6
About Cisco Support Tools Documentation
Welcome to the User Guide for Cisco Support Tools, version 1.0(1). This guide
contains:
• An overview of Support Tools
• Installation and configuration instructions
• Instructions for using the Support Tools Dashboard
• Instructions for using Support Tools utilities from the Support Tools Dashboard
• Instructions for using Support Tools utilities from a command-line
Audience
This guide is intended for all Support Tools users, including individuals who deploy,
install, administer, and use the product. It assumes that readers are familiar with:
• For Support Tools installation specialists: The platforms and operating systems
on which Cisco ICM (Enterprise, Hosted, and IPCC) runs; basic Web server and
firewall configuration.
• For Support Tools users: Cisco ICM and ICM components; the platforms and
operating systems on which ICM runs.