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Cisco Support Tools 1.0 User Guide About Dashboard Troubleshooting 81
About Dashboard Troubleshooting
This topic lists some basic problems you may encounter accessing and using the
Support Tools Dashboard and some possible workarounds.
Login/Connection Problems
The following table describes possible errors encountered when attempting to access
or login to the Support Tools Dashboard.
Symptom: Possible Cause: Possible Workaround:
Unable to access Support Tools
Login page
AND
Browser returns a Page Not Found
(404) error.
1. Incorrect URL entered
OR
2. Incorrect port entered in URL
OR
3. Tomcat Web server not started
on Support Tools server
OR
4. Support Tools Server or LAN
connectivity down.
1. Re-type URL:
http://<hostname>:8188.
2. By default, Tomcat bundled with
Support Tools uses ports 8188
(HTTP). Confirm with your
administrator that this default has
not been modified.
3. Confirm with your administrator
that the Tomcat Web server is
started and running properly on the
Support Tools server.
4. Confirm with your administrator
that the Support Tools server
machine is up and running
properly, and that LAN connectivity
exists.
For more information, see: How to
Access the Support Tools
Dashboard