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Cisco Support Tools 1.0 User Guide About Dashboard Troubleshooting 82
Symptom: Possible Cause: Possible Workaround:
Can Access Dashboard Login Page
but cannot log in
Incorrect or invalid username or
password entered.
Re-enter username and password
as follows:
Network Users:
Name:
<windows_network_domain>\<use
rname>
Password: <network password>
Local Users:
Name: <localhost>\<username>
Password: <local_password>
Note: Local users are typically
administrators for whom Windows
user accounts have been set up on
the Support Tools Server machine.
This allows them to access the
Dashboard in scenarios when
normal network authentication is
unavailable.
For more information, see: About
Support Tools Security
Utility Problems
The following table describes possible errors encountered when attempting to use
Dashboard utilities following a successful login.
Symptom: Possible Cause: Possible Workaround:
Error returned when attempting to
select a specific host as the current
system
1. The machine, or LAN connection
to that machine, is down
OR
2. Machine is identified incorrectly
in Support Tools System List
OR
3. Support Tools Node not installed
on that machine
OR
4. Support Tools Node Agent
Service stopped on that machine
1. Confirm that the machine is
running and that LAN connectivity
is available.
2. Confirm that the computer name
for that machine as defined in the
Support Tools System List
(displayed on the Dashboard's
System Management screen) is
correct.
3. Confirm with your administrator
that the Support Tools Node is
installed on that machine.
4. Confirm with your administrator
that the Support Tools Node Agent
Service is started on that machine.
For more information, see: How to
Use the System Management
Screen