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Cisco Support Tools 1.0 User Guide About Dashboard Troubleshooting 83
Symptom: Possible Cause: Possible Workaround:
Certain utilities are missing from the
Dashboard menus (e.g., Services
screen, Processes screen)
You are not a member of the
Support Tools privileged user
group.
Certain utilities are only available
for members of the Support Tools
privileged user group. Contact your
administrator if you believe you
should have access to these
utilities.
For more information, see: About
the Support Tools Dashboard
Error Processing Request message
returned when attempting to run a
utility
1. That utility is not installed on the
current system
OR
2. Appserver service not stated on
the Support Tools Server
1. Some utilities are only available
for use on specific ICM
components. Consult the online
Help for that utility to determine if
its use is limited to specific
components.
For more information, see: About
Support Tools Utilities
2. Confirm with your administrator
that the Support Tools Appserver
service is started on the Support
Tools Server machine.
For more information, see: How to
Stop and Start the Support Tools
Server
See Also
For related information, see:
How to Access the Support Tools Dashboard
About the Support Tools Dashboard
About Support Tools Utilities
How to Use the System Management Screen
About Support Tools Security